More on GoDaddy

It took a bit of work, but I've moved my 10 domains and three hosting accounts from GoDaddy to DreamHost Web Hosting. I have some cleanup work, including file uploads, but the basics are in place. It might also take another day for all of the DNS records to propagate around the InterTubes.

This has been a while in coming. GoDaddy is, by most accounts, the largest domain and site hosting on the web. As a service, they've been reliable. I can't recall a time when my sites have been down or even noticeably slow. Prices are comparable to other services, if a bit high, but there are frequent promotional offers.

The account user interface is a bloated mess, particularly for the infrequent user. I have logged in, on average, once every two months and forget where things are. Routine tasks take much longer than needed because the layout is non-intuitive and the screen is constantly refreshing as it generates dynamic views of things that you don't care about it. Lots of flashing, spinning, and needless clutter.

Those attributes aside, GoDaddy, through the persona of its Executive Chairman and Founder, Bob Parsons, has a developed a reputation as being, well, being a guy who introduces his video on hiring great employees like this:

All of which is somewhat easy to ignore.

Until he shot an elephant: Go Daddy CEO Bob Parsons: Africa Elephant Hunt Video 'Nothing to Be Ashamed Of' - ABC News.

Which was less easy to ignore that their recent support of the Stop Online Piracy Act (SOPA). This bill, which got caught in the tax standoff at the end of the recent House session, is a particularly odious piece of legislation that could wreck the Internet technically. See An Open Letter From Internet Engineers to the U.S. Congress | Electronic Frontier Foundation for more details.

When GoDaddy appears on a list of SOPA supporters, lots of people, including yours truly, decided that it was time to take our business elsewhere. GoDaddy has since recanted, a cynical gesture at best.



The company's behavior is already showing up as a case study in how not to deal with a customer revolt: Lessons from the GoDaddy Customer Revolt - Scott Kominers and Paul Kominers - Harvard Business Review

At this writing, my 10 domains have been added to some 72,000 others, out of 32 million hosted by GoDaddy. We can barely see over the top of the decimal point. GoDaddy might not notice, but we will.

This morning's retail business news

The T&G has editorialized on the news that Sears will likely be closing more than 100 stores. This is sad news for the chain that had once been the mainstay of American retail business. Sears and the now banished Mr. Roebuck started a catalog company with its beginnings more than 125 years ago.  For many years, they offered young men a first glimpse of women in underwear.

Even into the 1960s, the catalog and, that most odd retail offering, the catalog store, were Sears' mainstay. Sears has managed to update the catalog experience for the 21st century. You can now go to the store, find that they don't have what you want, locate a kiosk where a sales clerk might be helpful, and place an online order that can be shipped to your home or back to the store.

Kohl's, meanwhile, is paying no heed to he coming retail apocalypse, has leased property on Lincoln Street where they may or may not have plans to build a store.

About that new Microsoft Answers service

A report in  Ars Technica describes Microsoft's attempt to replicate Apple's Genius Bar by offering high-quality technical support for a Windows and Office products. Prices range from $49/hour for one-on-one online training up to $99 for two hours of virus removal, malware protection, or PC performance tuning. All of the services are handled remotely.

I'm relying on the Ars Technica article for this information because Microsoft, geniuses that they are, require that I agree to their terms of service before I can read their Frequently Asked Questions page.

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Online newspapers not ready for the web

The Boston Globe introduced its HTML5 paywalled edition in October. The paper works well on a variety of devices, including the iPad. It's easy to read and navigate. We have free access to the online version because we subscribe to the Sunday print edition. (Some papers, including the New York Times, are seeing a slight increase in the number of print subscriptions because of the online paywall.)

The content, however, hasn't made the jump. Two stories in today's paper illustrate the problem. Scott Kirsner's Is the price right? Mobile apps can help you find out story profiles several interesting mobile phone apps that let you make quick price comparisons while you're out shopping. The online version would be more useful if there were links to the app's website or to the iTunes Store and Android Market.
Similarly, On the Hot Seat with Martin Romitti by Megan Woodhouse mentions that Romitti, director of the UMass Donahue Institute's Economic and Public Policy Research, was editor of "the UMass journal on the economy" without naming the publication or providing a link. It took a while to locate MassBenchmarks.

A web-first editorial policy could mitigate these issues. Writers and editors would realize that the story isn't complete unless it's sourced with links.

[Full disclosure: I am a part-time correspondent and blogger for Telegram Towns, an online publication of the Worcester Telegram and Gazette. Both the T&G and Boston Globe are owned by the New York Times. ]

Keeping WiFi awake on my Android phone

The other day, I described a problem I was having with my Android phone. When the phone went into sleep mode, the WiFi connection would break. Even after setting the Wi-Fi Sleep Policy to Never, the connection would drop when the display shut off. It made listening to a music or radio stream or downloading anything pretty much impossible.  Security settings on my wireless router didn't matter. The only consistent workaround was to keep the phone plugged into a power source (wall connection or USB). When away from home, the WiFi connection seemed to work as intended.

None of the keep-alive apps had any effect, nor did reinstalling the phone's operating system.

I called Verizon tech support. Their conclusion was that there was probably something amiss with the phone. There were other reports in various forums around the 'net that supported this idea. Because my phone is out of warranty, I couldn't get a replacement. I started thinking about a new phone and gave the iPhone serious consideration.

One Android app, WiFi Analyzer, showed that the neighbors have a couple of access points that occasionally reach into our yard. All of the access points were broadcasting on channel 1.

With nothing better to do and nothing to lose, I switched my router to use channel 6.

Joy.

Since making the channel change, my WiFi connection has not dropped when the phone sleeps. Declaring the problem solved to the extent that anything is ever solved.

Configuration notes

Phone

HTC Incredible on Verizon Wireless
Android 2.3.4. (Gingerbread)
Build version 4.08.605.2 CL185897 2011

Router

SURFboard SBG900
Software version: SBG900-2.1.15.0-SCM00-NOSH 
Hardware version: 3

Bridge

Linksys WRT54G/GL/GS 
DD-WRT v24-sp2 (07/22/09) mini - build 12548M NEWD Eko

Using LinkedIn when you already have a job

I received this piece of marketing email today.

It's a reminder that we should have someone else proofread our mass mailings.

3+1 things about the tablet wars

Apple doesn't have to worry too much about the Kindle Fire or Nook Color or their kin. The people who buy a tablet based on price will still wish that they'd bought an iPad.  The people who buy a Nook have a specific reason for doing so and most will be happy with their choice. Apple would not have reached them anyway.

The people who buy iPads (iPad buyers are exactly who you think they are, but with pets (infographic) | VentureBeat), may not know quite why they did. Or, they probably knew exactly why they bought one, but are embarrassed to give the real answer. (Sort of like saying you bought Playboy for the interviews.)

Apple has managed the near-impossible: they became the generic name for a type of product while retaining their distinct intellectual property rights. (See their series of brutal take-down suits in Europe and Australia  over the Samsung Galaxy. Nilay Patel explains it all in Apple sues Samsung: a complete lawsuit analysis on The Verge.) Apple won the music player (iPod), integrated monitor-system (iMac), and ultra-ultra notebook computer (MacBook).

1. The iPad still defines the terms of engagement. It's iPad vs. not-iPad, even when it isn't. When Jeff Bezos announced the Kindle Fire, he didn't mention the iPad at all. He didn't have to and shouldn't have.


2. Retail strength trumps specs. Barnes and Noble makes better systems than Amazon, but Amazon can and will deliver anything to you effortlessly.
   Buying books and magazines on the Nook and iPad has been a confusing and unsatisfying experience. Amazon figured out how to do that a dozen years ago and no one else is close.


3. When the battle moves to the Cloud, Amazon may be able to get the upper hand. Apple's never done really well with Internet services. iTunes works because they control the start and end of the pipe and there's no chance to get lost.  Their servers rarely handle peak loads well.
   I think that Google should buy Barnes and Noble. Then it would be a fair fight between the Kindle and the Nook.

+1
None of these is a social product. Social media is glued onto each product like an afterthought. Apple doesn't know how to do social. (Remember Ping?)  The promised deep integration of Twitter is nowhere to be found in iOS5. Amazon doesn't even have the native Android Twitter client in its app store. The Nook leaves a bag of tools on the table and says, "Here, you do it."

By the way, there are plenty of tablet comparisons and reviews out there. You don't need one more from me.This one is pretty good: A human review of the Kindle Fire – Marco.org, as is the venerable CR: Kindle Fire and Nook Tablet: How the specs compare.

My own experience is that I pre-ordered a Kindle Fire, received it on Wednesday and boxed it up for return yesterday morning. I have a Nook that's now running CyanogenMod. Much of the time, I bring my iPad to meetings instead of my laptop.

For the next year and probably two, Apple will own and define the tablet market. One of these companies still has to figure  out a coherent social strategy for tablets. If Google doesn't buy B&N, Facebook should consider it make a serious social tablet.

Remembering where your friends are

We're told that our social networks helps to make us smarter. This Scientific American blog post, Social Networks Matter: Friends Increase the Size of Your Brain, reports that we have individual traits that make us more or less social, but, even so, being in a social setting causes positive brain changes.

It's been more than five years since I've worked in an office. I have to be intentional in my efforts to keep in touch with people, personally and professionally. Ideas need people to thrive.

For example, I worked at Rational Software during the time that it was acquired by IBM. I have kept in touch with many former co-workers in person, through email, and in social networks such as Facebook, LinkedIn, Twitter, and Google+.

This morning, I read this article, IBM in the software era: Big Blue man gives HP a seminar • The Register. The piece includes an interview with Mike O'Rourke,  VP of Rational's  strategy and product management, a division of IBM software. O'Rourke became VP a couple of years after I left IBM. He has some interesting perspectives, however, on the evolution of Rational's products from the time of the acquisition. My former co-workers might be interested in this. Where, then, should I post this link?

An email to selected friends would have been most direct and probably the most likely to generate comments. The problem is that those comments would, at most, be seen by the people on the email thread. Others who currently work at IBM and people with whom I don't regularly correspond wouldn't have a chance to join in.

Facebook would be good. It is possible to post a message that's seen only by friends who worked or work at IBM Rational. That's a good-sized list. Some people, however, don't use Facebook with (former) co-workers; they only permit connections with friends in real life. I've had Friend requests turned aside by co-workers whom I thought of as friends. So it goes.

Google+ has lively discussions, but a limited audience.

I finally decided to share it in the Rational Alumni group on LinkedIn. More of my former co-workers are there and there's a greater likelihood that others would find this interesting. I'll report back on the results.