Google and Facebook - too smart to help you

Try to find the link to the online help for Facebook. Hint: it's at the bottom of the page. Just press the Page Down key on your keyboard until you get there. Go ahead. I'll wait.
...
Found it yet? Probably not. Facebook thinks that you're much more interested in the musings of your friends to want to see what's at the bottom of the page. (By the way, here's the link to Facebook Help Center. You might want to bookmark it.)
Facebook has achieved phenomenal growth with a frequently-changing user interface, a complex process for setting privacy options, and no customer service. If you discover a problem, wander through the help pages until you're satisfied that it isn't addressed anywhere, Facebook is glad to have you report it.

via My bug is not listed above. - Facebook Help Center

Just don't expect an answer.
You won't get an email if they agree that it's a bug. At most, it might be listed on the  Known Issues on Facebook page.If your problem is fixed, what you tried to do before will just work when you try it again later.
The folks who built Facebook and Google are very smart. They're so very smart that they'd prefer to devote engineering resources toward fixing problems rather than responding to your email queries. In I'm Feeling Lucky: The Confessions of Google Employee Number 59, Douglas Edwards recounts a conversation with Google co-founder, Sergey Brin. Edwards told Brin about the problems of the lone Googler responsible for customer service. The poor guy, noted Edwards, couldn't respond to all of the emails.

Sergey offered a useful perspective. "Why do we need to answer user email anyway?" he wanted to know.
To Sergey's thinking, responding to user questions was inefficient.. If they wrote us about problems, that was useful information to have. We should note the problems and and fix them. That would make the users happier than if we wasted time explaining to them that we were working on the bugs.

See? It took two people to write, review, and send a reply to your complaint. Those talents could have been better spent fixing the problem without interference from you.
Something that doesn't work as expected one time will, by the wizardry of very smart people, work properly at some time in the future. The classic pop-culture definition of insanity is doing the same thing over and over, expecting different results. Facebook and Google invite and, to some extent, require this kind of insane behavior.
It's not an oversight. It's their business model. At last check, there are three Googlers and one Facebooker in the Forbes top 50 richest people in the world.

Google and Facebook - too smart to help you

Try to find the link to the online help for Facebook. Hint: it's at the bottom of the page. Just press the Page Down key on your keyboard until you get there. Go ahead. I'll wait.
...
Found it yet? Probably not. Facebook thinks that you're much more interested in the musings of your friends to want to see what's at the bottom of the page. (By the way, here's the link to Facebook Help Center. You might want to bookmark it.)
Facebook has achieved phenomenal growth with a frequently-changing user interface, a complex process for setting privacy options, and no customer service. If you discover a problem, wander through the help pages until you're satisfied that it isn't addressed anywhere, Facebook is glad to have you report it.

via My bug is not listed above. - Facebook Help Center

Just don't expect an answer.
You won't get an email if they agree that it's a bug. At most, it might be listed on the  Known Issues on Facebook page.If your problem is fixed, what you tried to do before will just work when you try it again later.
The folks who built Facebook and Google are very smart. They're so very smart that they'd prefer to devote engineering resources toward fixing problems rather than responding to your email queries. In I'm Feeling Lucky: The Confessions of Google Employee Number 59, Douglas Edwards recounts a conversation with Google co-founder, Sergey Brin. Edwards told Brin about the problems of the lone Googler responsible for customer service. The poor guy, noted Edwards, couldn't respond to all of the emails.

Sergey offered a useful perspective. "Why do we need to answer user email anyway?" he wanted to know.
To Sergey's thinking, responding to user questions was inefficient.. If they wrote us about problems, that was useful information to have. We should note the problems and and fix them. That would make the users happier than if we wasted time explaining to them that we were working on the bugs.

See? It took two people to write, review, and send a reply to your complaint. Those talents could have been better spent fixing the problem without interference from you.
Something that doesn't work as expected one time will, by the wizardry of very smart people, work properly at some time in the future. The classic pop-culture definition of insanity is doing the same thing over and over, expecting different results. Facebook and Google invite and, to some extent, require this kind of insane behavior.
It's not an oversight. It's their business model. At last check, there are three Googlers and one Facebooker in the Forbes top 50 richest people in the world.

Old-school business opportunity through Google Plus

The classic Internet scam is known as a 419 Scam. In brief, you receive an email that  seeks your help in moving funds out of a west African country. You are asked to provide your bank information and, possibly, a check to facilitate the transfer.
We don't see them very often any more because most everyone knows to check snopes.com for information about a Nigerian (419) Scam.

The 419 name refers to the section of the Nigerian criminal code regarding theft by fraud. The scam is not limited to Nigeria, however. The messages originate from any of several west African countries.
This morning, I found this message from an attorney in Togo in my Spam folder:

I am looking for a missing client (Gary Hakkarainen) who is traceable to your family tree because he shares the same family name and nationality with you. He is an international investor in solid minerals such as precious stones, diamonds, mercury, gold bars, gold dust, Oil and gas etc. He got missing since his business trip to Saudi Arabia on Wednesday 7th July 2004. But now, there is an urgent need of him or any of his relative because his bank here wants him or his relative to run re-activation process of his bank account with the balance of €22.788Million which became dormant after this past six years the account has not been operated by him. Also a family treasure safe keeping security company here in the name of GSE that he deposited six trunk boxes of Gold Bars and Gold Dust as family treasure and classified bond on 29th December 2003 seeks for him as well. Kindly get back to me so that I will give you his full details to enable you give me any info or link about him that you can possibly provide, and you will be highly rewarded for your time and any help you can offer.

It was sent to me by way of my Google Plus profile. I've since restricted this feature so that only people I know can send me messages in this way.
For the record, Gary is not a close relative. Hakkarainen is a fairly common name in central Finland and, as a result, the diaspora has sent quite a few folks with that name into the wilderness.

Old-school business opportunity through Google Plus

The classic Internet scam is known as a 419 Scam. In brief, you receive an email that  seeks your help in moving funds out of a west African country. You are asked to provide your bank information and, possibly, a check to facilitate the transfer.
We don't see them very often any more because most everyone knows to check snopes.com for information about a Nigerian (419) Scam.

The 419 name refers to the section of the Nigerian criminal code regarding theft by fraud. The scam is not limited to Nigeria, however. The messages originate from any of several west African countries.
This morning, I found this message from an attorney in Togo in my Spam folder:

I am looking for a missing client (Gary Hakkarainen) who is traceable to your family tree because he shares the same family name and nationality with you. He is an international investor in solid minerals such as precious stones, diamonds, mercury, gold bars, gold dust, Oil and gas etc. He got missing since his business trip to Saudi Arabia on Wednesday 7th July 2004. But now, there is an urgent need of him or any of his relative because his bank here wants him or his relative to run re-activation process of his bank account with the balance of €22.788Million which became dormant after this past six years the account has not been operated by him. Also a family treasure safe keeping security company here in the name of GSE that he deposited six trunk boxes of Gold Bars and Gold Dust as family treasure and classified bond on 29th December 2003 seeks for him as well. Kindly get back to me so that I will give you his full details to enable you give me any info or link about him that you can possibly provide, and you will be highly rewarded for your time and any help you can offer.

It was sent to me by way of my Google Plus profile. I've since restricted this feature so that only people I know can send me messages in this way.
For the record, Gary is not a close relative. Hakkarainen is a fairly common name in central Finland and, as a result, the diaspora has sent quite a few folks with that name into the wilderness.

Promoting your Google Plus profile

While there is still a lot of noise regarding the ham-handed ways that Google has dealt with business accounts on Google Plus, that isn't stopping Mashable from trying new approaches.
This morning, I noticed the following banner at the top of the Mashable site:

Clicking on the link, as you might suspect, brings you to Mashable founder Pete Cashman's Google+ posts page. If you have a Google+ account, you can add him to one of your circles and see what all the fuss is about.
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And now a message from the Department of Self Promotion: you can find me on Google Plus here.

Promoting your Google Plus profile

While there is still a lot of noise regarding the ham-handed ways that Google has dealt with business accounts on Google Plus, that isn't stopping Mashable from trying new approaches.
This morning, I noticed the following banner at the top of the Mashable site:

Clicking on the link, as you might suspect, brings you to Mashable founder Pete Cashman's Google+ posts page. If you have a Google+ account, you can add him to one of your circles and see what all the fuss is about.
---
And now a message from the Department of Self Promotion: you can find me on Google Plus here.