About that new Microsoft Answers service

A report in  Ars Technica describes Microsoft's attempt to replicate Apple's Genius Bar by offering high-quality technical support for a Windows and Office products. Prices range from $49/hour for one-on-one online training up to $99 for two hours of virus removal, malware protection, or PC performance tuning. All of the services are handled remotely.

I'm relying on the Ars Technica article for this information because Microsoft, geniuses that they are, require that I agree to their terms of service before I can read their Frequently Asked Questions page.

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