Wait, what?

Calling a local heating oil dealership to request service on our furnace.

Thank you for calling ********. If you know your party's extension, you may dial it at any time. Press # for a company directory.
For information about becoming a ********, please press 2.
For recently performed service concerns, please press 3.
For all other...

And at that point, I stopped listening. If their main phone menu has to include an option to deal with service concerns, you might think that they're having more than a few problems.
We've done business with these people before and have had decent results. I have a service call scheduled for the morning. If there's anything else to report, I'll update this note.