It wasn't that long ago that the phone company was the domestic bureaucracy that inspired the greatest terror. Lily Tomlin and Elaine May developed and performed brilliant characters based on the stereotypical telephone operator. "We're the phone company--we don't have to care." So, when I called to cancel the phone service at my father's house, I delighted with the empathy and efficiency of the Verizon customer service representative. The line would be disconnected within a couple of hours and there'd be no charges for that portion of the month that he was, for a pretty compelling reason, unable to use the phone.
There is a little-understood principle called the Law of Conservation of Malevolence. If one company gets a clue and starts to treat its customers well, then, at least one other company must inherit the former's astringency. On this occasion, it went to the cable company: Comcast. A couple of years ago, I bought cable service for my father so that he could watch the ball games. The bills came to me; my social security number was on the account; all the Comcast promotional material came to me. So, when I called to cancel the service, the CSR told me that I needed to bring a copy of the death certificate to the nearest Comcast office, proving that my father was indeed dead so that I could stop the service that I had purchased.
CNN mentioned this site - Grammar Girl's Quick and Dirty Tips for Better Writing - earlier this week. The podcasts (audio programs) are four or five minutes long and provide good guidance for writing and speaking well. This week's program covers the use of bad vs. badly. ("I feel bad." and "I feel badly.")
We're receiving our first real cold blast of the season. At this writing, the temperature is -2°F. With a northwesterly breeze, the wind child makes it feel as cold as a Comcast CSR's heart.
Sometimes, the odometer click is louder than usual. Happy 40th birthday, Mike. As we've said often, you and your family are giving our name a good name.
Finally, because of the turbulence surrounding my father's last days, I didn't get a chance to mention Krista's 11th birthday, two weeks ago today. I'm glad that she had a happy day.
Friday, January 26, 2007
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